Terms of Service

Marrow is an online marketplace that connects venues (pubs, clubs, hotels, and event spaces) with artists (DJs, singers, and bands) in Ireland. By creating an account, you agree to these Terms of Service. If you do not agree, do not use the platform.

• You must be at least 18 years old to use Marrow.
• You must have the legal capacity to enter into contracts in Ireland.
• Artist accounts are subject to manual review and approval before they can apply for gigs.
• We reserve the right to refuse, suspend, or terminate any account at our discretion.

• Venues post gigs with a budget, date, and genre requirements. Artists apply with a quote and message. Venues accept or decline applications.
• Artists apply to open gigs. When accepted, a booking is created and the venue pays through the platform before the gig takes place.
• Payment escrow: venue payment is held securely via Stripe until the venue marks the gig as complete, at which point the artist's payout is released.

• Marrow charges a 5% commission deducted from the artist's agreed fee.
• Venues pay a flat €15 booking fee on top of the agreed artist fee.
• Example: if the agreed fee is €300, the venue pays €315 and the artist receives €285. Marrow earns €30.
• Founding member artists receive their first 3 bookings commission-free.
• All payments are processed via Stripe. Marrow does not handle card data directly.

• Provide accurate and truthful information on your profile.
• Only apply to gigs you are genuinely able to perform.
• Honour confirmed bookings. If you cannot attend, notify the venue and Marrow (hello@joinmarrow.ie) as early as possible.
• Maintain professional conduct with venues.
• Connect your Stripe account to receive payouts. Marrow is not responsible for delays caused by incomplete Stripe onboarding.

• Post accurate gig information including date, time, genre requirements, and budget.
• Pay through the Marrow platform before the gig takes place. Off-platform payments are prohibited.
• Mark gigs as complete promptly after the artist has performed to release their payment.
• Treat artists professionally and provide the agreed-upon performance environment.

• Venue cancels: contact hello@joinmarrow.ie immediately. Refund eligibility depends on notice given — we aim to be fair to both parties.
• Artist cancels: the venue will be refunded. Repeated cancellations may result in account suspension.
• Marrow is not liable for losses caused by cancellations beyond our control.

If a dispute arises between a venue and artist (e.g. non-performance, payment disagreement), contact us at hello@joinmarrow.ie. We will investigate and mediate. Payment will be held in escrow until the dispute is resolved. Marrow's decision in disputes is final.

• Making or accepting payments for Marrow-originated bookings outside the platform.
• Creating fake or misleading profiles.
• Harassing, threatening, or abusing other users.
• Posting illegal, offensive, or defamatory content.
• Attempting to circumvent platform fees.

Violations may result in immediate account termination without refund.

Marrow is a marketplace platform and is not a party to the contract between artist and venue. We are not liable for the quality of performances, venue conditions, or any losses arising from cancelled or disputed gigs. Our total liability to any user is limited to the Marrow fees paid in the 12 months preceding any claim.

These Terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

We may update these Terms as the platform grows. Active users will be notified of significant changes by email. Continued use of the platform after changes constitutes acceptance.

Questions about these Terms: hello@joinmarrow.ie